The Sony WF-1000XM5 supports Qi wireless charging. If you can’t get the charging case and/or earbuds to recharge properly, then you can check out this troubleshooting article from Seeking Tech to see how you can potentially fix your issues.
1. For the first step, you should make sure that the earphones are properly seated into the case. The magnets of the earbuds should snap into the charging ports of the case.
2. You should also check to see if the charging ports of the case and earphones are clean and unobstructed.
The bottom of the case should also be clean as it is where the Qi contact surface is located.
3. Furthermore, make sure that the Qi contact surfaces of the WF-1000XM5 are aligned with the Qi contact of the charging device. Otherwise, the case may not be charged.
4. Avoid having any other Qi wireless devices nearby as these may cause detection issues. The other devices should be at least 30 cm (or 11.81 inches) away.
5. The room temperature should also be between a range of 5 °C to 30 °C (or 59 °F to 86 °F). If it gets too hot or too cold, then the charging process may become inefficient or be stopped completely.
6. The WF-1000XM5 case is not water resistant. Therefore, you should make sure that it, along with the charging device, are both dry before you start the charging process.
7. You do cover the Qi contact surfaces. If you are using a cover, then you might want to consider taking it off to see if you can get the WF-1000XM5 case to properly recharge.
8. Some metallic objects may also interfere with the wireless charging process.
9 If the case still isn’t wirelessly charging properly, then you may want to contact Sony. There is a possibility that it may be in need of repair.
Of course, you can also try charging the device by using the included USB charging cable to see if you can get better results.
