If you are trying to connect a device to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E, then the device may not be able to detect your router. Furthermore, your device may not be able to join your home network.
To see how you can fix these network detection problems, you can take a look at this article at Seeking Tech.
1. To start off, make sure you launch the eero App on your smartphone or mobile device.
2. If you aren’t automatically signed into your eero account, then make sure you log into it.
3. After signing in, tap the Settings option.
4. Next, you need to tap the Troubleshooting option.
5. You then need to tap the “My device won’t connect” option.
6. Afterwards, tap the “My device can’t detect Wi-Fi 6” option.
7. In the next screen, make sure that Legacy Mode is enabled.
8. With Legacy Mode turned on for your router, try to connect your device to the router again. This time, the device should be able to detect and join your eero network.
If the device still can’t detect and/or join your home network, then you can try doing the following:
- Move the device closer to the eero 6, eero 6+, eero Pro 6 or eero Pro 6E.
- Avoid blocking the line of sight between the device and your router with a wall or any solid objects that may weaken the Wi-Fi signal.
- You should also avoid having any other wireless devices nearby as these may interfere with the communication.
- You can try restarting the device you are trying to connect to the eero network in order to refresh its Wi-Fi connection.
- You can also try power cycling your eero 6, eero 6+, eero Pro 6 or eero Pro 6E. In order to do so, unplug the router’s power adapter from the power outlet and then wait at least 30 seconds. Afterwards, plug the power adapter back into the power outlet and then wait for your eero to restart.
- You may want to power cycle the modem, as well as other networking devices, in your eero network, to see if the issues go away.
It is important to note that, if you are trying to connect your eero Wi-Fi 6 router to an Intel wireless adapter that hasn’t been updated recently, then the Intel device won’t be able to detect your eero without a driver update.
This issue occurs with the following products:
- Intel Wireless-AC 9560
- Intel Wireless-AC 9462
- Intel Wireless-AC 9461
- Intel Wireless-AC 9260
- Intel Dual Band Wireless-AC 8265
- Intel Dual Band Wireless-AC 8260
- Intel Dual Band Wireless-AC 3168
- Intel Wireless 7265 Family (Rev.D)
- Intel Dual Band Wireless-AC 3165
- Intel Wireless 7265 Family (Rev.C)
- Intel Wireless 7260 Family
- Intel Dual Band Wireless-AC 3160
- Intel Dual Band Wireless-AC 8265
- Intel Dual Band Wireless-AC 8260
- Intel Dual Band Wireless-AC 3168
- Intel Wireless 7265 Family (Rev.D)
- Intel Dual Band Wireless-AC 3165
- Intel Wireless 7265 Family (Rev.C)
- Intel Wireless 7260 Family
- Intel Dual Band Wireless-AC 3160
If your Intel wireless adapter is one of the problematic ones, then you need to update its drivers. To do so with the eero network, make sure you enable Legacy Mode with your eero first. You then need to download and install the latest driver for your Intel Wi-Fi adapter. After the update, you should disable Legacy Mode in order to get the best internet speeds.