When using the Samsung Galaxy Z Flip 3 or Samsung Galaxy Z Fold 3, your smartphone may end up crashing or freezing.
If you encountering these fatal errors, then you can check out this troubleshooting guide from Seeking Tech to find some potential fixes.
Closing apps in Galaxy Z Flip 3 and Galaxy Z Fold 3
If you are using an app, or multiple apps, when your Galaxy Z Flip 3 or Galaxy Z Fold 3 freezes, then we recommend closing the apps if possible.
A single app, or a combination of conflicting apps, may be not be fully compatible with your smartphone.
We also suggest disabling any apps you have running in the background. To do so, you need to go to Settings and tap the “Battery and device care.” Afterwards, you need to tap “Optimise now,” which will close all the background apps, help manage any abnormal battery usage in addition to being able to scan for any crashed apps or malware attacks.
If you want to reuse any apps you have closed, then we recommend enabling one at a time to see if your phone is still functioning normally when the app, or combination of apps, are active.
How to force a restart to a frozen Galaxy Z Flip 3 or Galaxy Z Fold 3
If your Samsung Galaxy Z Flip 3 or Samsung Galaxy Z Fold 3 is frozen to the point where it doesn’t respond to any of your touchscreen inputs, then you can force a restart to hopefully get your smartphone to functioning normally again (at least during the initial bootup).
A restart could also fix any temporary glitches that may have caused your phone to crash.
To force a restart for your Samsung phone, you need to press and hold the Side key and Volume Down key at the same time for at least 7 seconds.
Updating the firmware for Galaxy Z Flip 3 and Galaxy Z Fold 3
The hard crashes of the Galaxy Z Flip 3 or Galaxy Z Fold 3 may also be related to their operating systems. Therefore, we recommend updating to the latest available firmware.
To manually update the firmware of your Samsung phone, you can go to Settings and then tap the “Software update” option. Afterwards, you need to tap the “Download and install” option.
You may also want to check if there are any new updated software versions for the apps you are currently using.
How to factory reset your Galaxy Z Flip 3 or Galaxy Z Fold 3
If you are still experiencing freezes, then you may want to factory reset your Samsung Galaxy Z Flip 3 or Samsung Galaxy Z Fold 3.
A factory reset will restore your smartphone to its original factory setting, which will also erase all the data you have stored on the phone. So, you may want to backup any important files and saved passwords before starting this process.
To factory reset the Galaxy Z Flip 3 or Galaxy Z Fold 3, you need to go to Settings and then tap the “General Management” option. Afterwards, you need to tap “Reset” and then “Factory data reset.” Finally, you need to tap “Reset” and then “Delete all.”
If none of our aforementioned suggestions resolve your crashing issues with the Galaxy Z Flip 3 or Galaxy Z Fold 3, then you should contact a Samsung Service Centre as the fatal errors may be hardware related.