We may earn a commission if you buy something through the affiliate text links or affiliate image links on Seeking Tech.

How to fix firmware update issues with the eero 6+ and eero Pro 6E

When trying to update the firmware of your eero 6+ or eero Pro 6E, the process may take longer than what you may expected. The update may even fail.

To see how you can fix these problems, you can take a look at this troubleshooting guide from Seeking Tech.

1. If you can afford to be patient, then the first step we recommend taking is to simply wait for the firmware update to complete if it is still ongoing.

You can let the device try to update overnight, when you go to school, when you need to work or when you have to run errands.

2. If the firmware update keeps failing, then you can try power cycling your modem and eero 6+ or eero Pro 6E. By doing so, you should reset your internet connection that may help speed up the process.

To power cycle, unplug the devices from the power outlets. Make sure you don’t unplug your eero 6+ or eero Pro 6E while the update is still in progress. Instead, we recommend waiting until the update fails before you continue.

3. You can also try changing the Wi-Fi name in the eero App. By doing so, you will disconnect the eero network, which may end up speeding up the update process.

In order to do so, you need to take the following steps:

  • Before we begin, make sure you already installed and set up the eero App on your smartphone or mobile device. You can find the application on the Google Play Store if you have an Android device, Apple App store if you have an Apple device and Amazon app store if you have an Amazon device.
  • To start off, open the eero App on your smartphone or mobile device.
  • Next, you need to make sure that you are logged into your eero account.
  • From the first page of the application, tap Settings.
  • You then need to tap the “Wifi name” option.
  • Change the Wi-Fi name to something that you haven’t used before.
  • Tap the Save option. This will disconnect the devices in your eero network.
  • Go back to the Settings menu in the eero App.
  • This time, you need to tap the “Software updates” option.
  • If the firmware update isn’t already in progress, then you need to tap the download option to start it.
  • Once the eero 6+ or eero Pro 6E has been updated to the latest software version, go back to the Settings menu of the application.
  • From Settings, tap the “Wifi name” option.
  • Change the Wi-Fi name to what it was previously.

Once you updated the firmware, future software updates for your eero 6+ or eero Pro 6E should go through more smoothly.

If you are still experiencing firmware update issues after trying all of the aforementioned steps, then we recommend contacting eero in order to get additional support. You might also want to consider contacting your internet service provider (also known as ISP) as the software update problems may be due to an unstable internet connection coming into your home.