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How to fix Samsung Galaxy S22, S22+ and S22 Ultra issues with opening files

When trying to open a document, image, music or video file on your Samsung Galaxy S22, Samsung Galaxy S22+ or Samsung Galaxy S22 Ultra, you may get an error message.

To see how you can fix these file issues, you can take a look at this troubleshooting article from Seeking Tech.

1. The first step we recommend taking is to check if the file you are trying to open is natively supported by the Galaxy S22, Galaxy S22 Plus and Galaxy S22 Ultra.

You can find a list of compatible file types for these smartphones below:

Document File Formats:

  • DOC
  • DOCX
  • XLS
  • XLSX
  • PPT
  • PPTX
  • PDS
  • TXTF

Image File Formats:

  • BMP
  • GIF
  • JPG
  • PNG

Music File Formats:

  • MP3
  • M4A
  • MP4
  • 3GP
  • 3GA
  • OGG
  • OGA
  • AAC
  • FLAC

Video File Formats:

  • AVI
  • FLV
  • MKV
  • MP4
  • 3PG
  • WEBM
  • TS

2. If the file type you are trying to open isn’t natively supported by the S22, Galaxy S22+ or Galaxy S22 Ultra, then you can try installing an app that is able to open your file.

3. Alternatively, you can also try converting the non-supported format into a supported format if possible.

4. Some of your multimedia files may be protected by Digital Rights Management (otherwise known as DRM). In this case, you need to obtain a license or key in order to play the file.

5. The file opening issues you are experiencing may be due to the internal storage of your Samsung Galaxy S22, Samsung Galaxy S22+ or Samsung Galaxy S22 Ultra being too full.

We recommend leaving around 15% of free space as a full internal storage may also cause other issues with your phone.

To free up space, delete any apps that you don’t use. You can also delete or move the photos, screenshots, videos, documents and/or other files from the internal storage.

6. There is also a possibility that the file may be corrupted. If you believe that this is the case, you can delete the corrupted file and the redownload or retransfer the same file to see if you are able to open it this time.

7. You can also try restarting your smartphone as doing so will clear out any software bugs or conflicts that could be preventing the device from opening your file.

The quickest way to restart the Galaxy S22, Galaxy S22 Plus and Galaxy S22 Ultra is by pressing and holding the Volume Down key and Side key to bring up the Power Off menu. After getting to the Power Off menu, tap the Restart option.

8. Updating the firmware of your Samsung phone may also help resolve your issues with not being able to open a file.